Shipping policy

WHERE DO YOU SHIP TO?

We currently ship to almost all countries worldwide. Orders placed within Europe should take up to 1 week to arrive, and possibly a little longer outside of Europe. Customers will receive a tracking number via email once your order has been shipped. Orders placed during the weekend will be fulfilled on Monday. Orders placed after 2pm UK time will be shipped the next working day.

24 Hours Tracked aims to deliver the next working day once fulfilled; however it can take up to 2 working days. 48 Hours Tracked is within 2-3 working days.

Please double-check your shipping address at checkout. If you realise an error, contact us immediately, and we’ll do our best to update it. However, we cannot guarantee these changes will be implemented before the item is shipped. If the incorrect address results in a mis-delivery, we cannot be held responsible, and it will be the customer’s responsibility to retrieve the item.

Thank you for your understanding.

WHAT IS A CUSTOMS DUTY?
When you import goods into a particular country, region or customs territory, you may encounter a charge known as a "Customs Duty" imposed by the local customs authorities in the country where the goods are being imported into. If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. In cases where Customs Duty is applicable, the payable amount is typically calculated based on the value and type of the goods you're importing, and what country you’re importing into.

AM I REQUIRED TO PAY CUSTOMS FEES AT SIGNET?

• UK Orders: No customs fees as we ship domestically.
• EU and European Orders: Import VAT and customs duties are collected at checkout, so nothing further is due on delivery.
• US and all other orders: Customs duties, import taxes and any courier handling fees are not included in your order total. These are charged by your local customs authority or the courier and must be paid by you before or on delivery.

If you believe you’ve been wrongly charged customs fees on an EU order, email us at info@signetsunday.com and we’ll look into amending this.

For other locations, you may receive customs and duty charges issued by your local customs authority upon delivery. Please see below for further information.

WHAT IF I DECIDE NOT TO PAY THE CUSTOMS DUTY?

If you decline to pay the customs fees and reject your order, we’ll first need to confirm with the courier that your parcel is being returned to us before we can process a refund. Shipping costs, including the cost of returning the parcel to us, are non-refundable and will be deducted from your refund. If any customs fees are still charged to us despite the parcel being rejected, these will also be deducted.

To avoid unexpected charges, we recommend checking with your local customs office before placing your order.

I WAS NOT ABLE TO ACCEPT DELIVERY AND MY ORDER HAS BEEN RETURNED

In this case we will happily re-ship your order, however you will be required to cover delivery costs.

This is £5 for UK orders, £10 for EU orders, and £15 for International Orders.

MORE QUESTIONS?
Please contact our support team at info@signetsunday.com if you have any additional questions. Include your order number in the subject line.